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Everything you need to know about the Tachi  — shipping, sizing, returns, and more. Got a question we didn’t cover? Get in touch.
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WHAT IS YOUR RETURN POLICY?

Exchanges

Need a different size? Please email us within 14 days of receiving your order and we can arrange an exchange, subject to availability. Items must be unworn, unwashed and in their original condition, with tags attached.

If your item is faulty, please email us at hello@tachi.com.au with your order number and photos of the fault so we can help resolve this for you.

Refunds

Refunds may be offered in certain circumstances. Please email us with your order number and details of your request, and we’ll be happy to assist.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a confirmation email with a tracking link. Click the link to monitor the status of your shipment in real-time. If you have any issues with tracking, our customer support team is here to help.

SHIPPING INFO

We ship via Australia Post with standard and express options. Orders ship out in 1–2 business days. You’ll get a tracking number as soon as it’s on the move.